We encourage you to read this Privacy Statement and to familiarise yourself with our privacy practices before submitting personal data, and please let us know if you have any questions
Under GDPR, we have a legal duty to protect any personal information we collect from you. We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party.
Under GDPR, you have rights as an individual which you can exercise in relation to the information we hold about you. These are;
- a right of access to a copy of the information comprised in their personal data;
- a right to object to processing that is likely to cause or is causing damage or distress;
- a right to prevent processing for direct marketing;
- a right to object to decisions being taken by automated means;
- a right in certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed; and
- a right to claim compensation for damages caused by a breach of the Act.
You can read more about these rights here.
Visitors to our website
When someone visits www.Monofireandsecurity.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in an anonymous way which does not identify anyone individually. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be open about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Cookies are small text files sent to your computer or mobile device by the websites that you visit. They help make websites work better and provide information to the owners of the site. For instance, we use Google Analytics cookies to track users’ behaviour whilst on the site. By understanding how people use our site, we can improve the navigation and content to better meet people’s needs. The information collected by Mono Fire & Security includes IP address, pages visited, browser and operating system. The data will not be used to identify any user personally. The cookies we use on our site are:
What information do we collect?
Google will use this information to produce user activity reports for this website. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.
Your interaction with this website
We use online forms to collect data for enquiries in relation to our services. We store this in our CRM system and we will hold this information until you tell us to remove it and all data gathered is reviewed after a period of 5 years. We will send 6 monthly refresher emails to ensure you are happy to continue receiving our communications.
People who email us
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Complaints or queries
Mono Fire & Security tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
Links to other websites
We welcome your feedback. If you contact us asking for information, we may need to contact other departments within Mono Fire & Security to find that information but we will endeavour to respond within 5 working days. If your question is technical, we may need to refer this to our IT support department.
We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so. Once we have replied to you, we keep a record of your message for audit purposes.
How to contact us
Mono Fire and Security
335 Manchester Road East
© All rights reserved
Mono Fire & Security